Refund & Cancellation Policy – YoloDrive
1. Refund Policy
If a customer wishes to request a refund for any amount debited through YoloDrive Wallet or any `other payment method, the customer must submit a written refund request to our customer support email, clearly mentioning the reason and transaction details.
If YoloDrive determines that the refund request is valid, reasonable efforts will be made to process the refund accordingly.
As per RBI regulations, balances available in a Closed Wallet cannot be transferred back to a bank account. In case of an erroneous wallet recharge, after verification, the refund will be processed to the original source of payment.
YoloDrive will attempt to respond to refund requests at the earliest. However, YoloDrive shall not be liable for delays caused due to banks, payment gateways, third-party service providers, or force majeure events beyond reasonable control.
2. Chargeback Policy
Customers may initiate chargeback requests as per their bank or card provider’s terms. Chargebacks are handled directly by the bank or card issuer, and YoloDrive bears no responsibility for the processing of such requests.
YoloDrive reserves the right to review the customer’s account and transaction history in case of a chargeback. If any fraudulent activity is suspected, YoloDrive may suspend, block, or terminate the account without prior notice.
3. Meter Start & Cancellation Policy
YoloDrive drivers will wait up to 15 minutes from the scheduled trip start time. After this period, the trip timer will automatically begin.
Customers may cancel a booking at any time through the YoloDrive App or Website. If the driver is already en route to the pickup location, a cancellation fee may apply.
4. Refund Processing Timelines (TAT)
If the customer chooses not to receive the refund in the YoloDrive Wallet, refunds will be processed as per the original payment method within the following timelines:
Net Banking – 5 to 7 business days
Debit / Credit Cards – 5 to 7 business days
UPI – 1 to 2 business days
Amazon Pay / PhonePe / Paytm / Mobikwik Wallets – 5 to 7 business days
Simple – 5 to 7 business days
5. Policy Updates
YoloDrive reserves the right to modify this Refund & Cancellation Policy at any time without prior notice. Updated policies will be effective once published on the YoloDrive App or Website.